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FAQ'S

  1. Why does it take longer to get a taxi during certain times of the day?
  2. What training do drivers go through?
  3. Who owns Bonny's & Queen City Taxi?
  4. Does Bonny's & Queen City Taxi ever close?

Why does it take longer to get a taxi during certain times of the day?

Bonny's and Queen City Taxi use an automated dispatch system to dispatch its cabs that are not currently busy.  When a call is placed to our Dispatch Office. The PBX operator enters the information into the Computerized Dispatch System. At that time, two thing can happen:

1) Job is mathched to a free car
2) Job waits in system until a free car becomes available.

During peak periods, from 7:30 am - 9:30 am and 2 pm - 5 pm on a daily basis, the volume of taxi requests increases dramatically and inturn the number of taxis available decreases. It is a simple case of supply and demand.

Booking or predating does not guarantee a taxi. All predating does is allow you to call at a more convenient time and place your request. During non-peak hours, mostly likely the taxi will be on time as the number of available taxis is greater then the number of Jobs in the systems. During peak hours, this ratio is reversed and now the number of Jobs greatly exceeds the available taxis. In these conditions,the waits can range from 5 min. to 30 min. depending on what the call volume is like, how many free car are available, traffic, and weather conditions.

What training do drivers go through?

All drivers have passed Taxi Host Level I and have licenses from RCMP of Burnaby, City of New Westminister and the Vancouver International Airport

Who owns Bonny's & Queen City Taxi?

We are a private company with 218 shareholders, of whom most are drivers.

Does Bonny's & Queen City Taxi ever close?

No, we are running 24 hours a day, 7 days a week, 365 days a year. Yes, that also includes holidays.


                 Dispatch Phone Numbers :  Burnaby : (604) 435 - 6655 or (604) 434 - 8000 Capitol Hill : (604) 299 - 6262
                                          New Westminster : (604) 526 - 1166 Coquitlam : (604) 931 - 3333